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FAQs and Shipping

It is generally possible to pay by direct deposit into our bank account. Please email us on info@crystalheart.com.au
Short answer is yes - if you email or call us with credit card details. Lay by terms are 20% deposit and 6 weeks. You can also make part payments.
The full amount will appear later in the process but before you pay. Shipping rates are fairly standard, so a rough guide is - light parcels anywhere in Victoria, Australia, $9.95 Heavier items e.g. books, up to 1Kg will cost approx $15 Over 1 kg approx $20 FREE shipping is given for Australian Orders over AUD $99.95 FREE Shipping for International Orders of AUS 199 and over. Other international shipping is by registered post and costs AUD 20. We don't post internationally over 1 Kg.
You can combine as many items as you want up to 1 Kg for the same price.
No. The price you see is the price you pay, no hidden extras !
99 % Yes. The only exception is where you have one style of Jewellery with many different stones to choose from - like the petite earrings - however all the stones will be of similar quality. We will never sell anything substantially different to the photo without sending you a pic first.
Sometimes we sell an item in the physical shop and can't adjust the Web Stock in time. If we have an alternative we will always send you a pic for approval first. If there is no alternative we will cancel the order so you get a full refund in a few days.
It's best to have a chat with us rather than lay down strict rules. Overall our aim is happy customers after all ! We will of course refund or replace if the goods are faulty.
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